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GDPR

Privacy policy regarding the processing of personal data

Expert Negotiators is a website managed by SC Expert Negotiators SRL, a legal entity of Romanian nationality, with its registered office in Ceaikovski no.8 street, București, Romania, CUI: 41988339, J40/16675/2019.

We process your data in full compliance with Regulation (EU) 2016/679 (“General Data Protection Regulation” or “GDPR”), as well as with any other legislation applicable in Romania.

For the purposes of data protection law, we are the operator when we process your personal data.

We reserve the right to periodically update and modify this Privacy Policy to reflect any changes to the way we process your personal data or any changes to legal requirements. In the event of any such changes, we will display the modified version of the Privacy Policy on our website, for which reason please check the contents of this Privacy Policy periodically.

For any other information related to the processing of your personal data you can send an email to mihai@expertnegotiators.ro, or by phone to the number +40726877027.

What categories of personal data do we process

We generally collect your personal data directly from you so that you have control over the type of information you provide to us. By way of example, we receive information from you as follows:

In the Contact section, in order to perform the services we offer, we ask customers for information necessary to contact them as well as not limited to: full name, company name, phone, email and additionally we provide a section where you can describe the reason why you are contacting us.

We may also process personal data by correspondence with us by telephone, when you subscribe to our newsletter, or when you report a problem with our Website / services.

Each time you visit our Websites, we automatically collect the following data:

  • Technical data, for example, may include the Internet Protocol (IP) address used to connect your computer to the Internet, login information, browser type and version, time zone setting, browser extension types and versions (plug-ins), system and operating platform, device type and mobile device brand; this data may be collected and processed on our behalf through third-party cookies.
  • Data about your visit, for example, may include full Uniform Resource Locators (URLs), the sequence of clicks to, through and from our website (including date and time), the information or products you have viewed, or searched (including top read articles, top categories accessed, page response times, download errors, duration of visits to certain pages (including average time spent on certain pages, viewing of certain content or videos), average time spent on site, the average number of articles viewed on our website, information about the interaction with the pages (such as scrolling, clicks and mouse clicks), the methods used to navigate the page, data on User behavior and any phone number used for call or any email address used to contact representatives of our customer service department.

We may also collect and further process certain information about your behavior while visiting our website, in order to personalize your online experience and provide you with offers tailored to your profile. We invite you to learn more. details in this regard by consulting the section on the purposes of processing below.

On our website we may store and collect information in cookies and similar technologies, according to the Cookies Policy.

We do not collect or otherwise process sensitive data, included in the General Data Protection Regulation in special categories of personal data.

Purposes of data processing

We will use your personal data for the following purposes:

    • To provide services for your benefit.

      This general purpose may include, as appropriate, the following:

      Contact you to sign a collaboration contract
      Resolve any problems related to courier services purchased as support provided by our company, or services purchased;
      Providing support services, including providing answers to your questions on the topics or services offered.

    • To improve our services

      We always want to offer you the best online experience. To do this, we may collect and use certain information in connection with your online behavior.

    • For marketing

      We want to keep you informed about the best offers for the services you are interested in. In this regard, we can send you any type of message (such as: e-mail / SMS / telephone / mobile push / webpush / etc.) Containing general and thematic information, information on similar or complementary services to those that you have purchased them, information on offers or promotions. To provide you with information of interest to you, we may use certain data about your behavior to create a profile for you. We always make sure that these processing is carried out in compliance with your rights and freedoms and that the decisions taken on the basis of them have no legal effect on you and do not affect you in a similar way to a significant extent.

      In certain situations, we may base our marketing activities on our legitimate interest in promoting and developing our business. For marketing purposes we collaborate with Google Analytics, Google AdWords, Mailchimp, Facebook, LinkedIn. In any case where we use information about you for our legitimate interest, we take care and take all necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you can ask us at any time to stop the processing of your personal data for marketing purposes, and we will process your request.

    • To defend our legitimate interests

      There may be situations in which we use or transmit information to protect our rights and business. These may include:

      • Measures to protect the website and users from cyber attacks:
      • Measures to prevent and detect fraudulent attempts, including the transmission of information to the competent public authorities;
      • Measures to manage various other risks.

      The general basis of these types of processing is our legitimate interest in defending our commercial activity, it being understood that we ensure that all the measures we take guarantee a balance between our interests and your fundamental rights and freedoms.

      We also, in some cases, base our processing on legal provisions such as the obligation to ensure the protection of goods and values provided by the applicable legislation in this matter.

As long as we keep your personal data

As a general rule, we will store your personal data for an indefinite period (max. 5 years). You may request the deletion of certain information from us at any time, and we will comply with such requests, subject to the retention of certain information, including after closing the account, where applicable law or our legitimate interests so require.

To whom we transmit your personal data

Where applicable, we may transmit or provide access to certain personal data of yours to the following categories of recipients:

  • courier service providers
  • payment / banking service providers
  • IT service providers
  • marketing service providers.

The company may also disclose personal data to external consultants (eg lawyers, accountants, auditors), if necessary.

Storage of personal data

We currently store and process your personal data in Romania. However, we may transfer certain of your personal data to entities located in the European Union or outside the Union, including in countries for which the European Commission has not recognized an adequate level of protection of personal data.

We store your data on our servers and on third-party hosted servers (including third-party cloud services). We use appropriate technical and organizational measures to protect your personal data and to prevent unauthorized access. We have entered into contractual relationships with third parties that provide hosting services and these contracts include obligations regarding the organizational and technical security of personal data.

What rights do you have?

The General Data Protection Regulation gives you a number of rights in relation to your personal data.

You can ask us to confirm whether or not your personal data is processed by us, to provide you with a copy of your personal data and / or to correct them. In certain circumstances, you have the right to ask us to delete your personal data or, based on the right to portability, to ask us to transfer some of your personal data to you or other entities.

You also have the right to object to the processing of your personal data, for example, the use of processing for direct marketing purposes or certain decisions taken only by automated processing (including the creation of profiles). we have requested your consent to the processing of personal data, you have the right to withdraw this consent without adverse effects on you.If we process your personal data because we have a legitimate interest in doing so, you also have the right to You also have the right to restrict the processing of your personal data in certain circumstances. Please note that your rights described above may be limited in certain situations and are subject to applicable laws and regulations on the protection of personal data (e.g. For example, your right to av Opposes the processing of your personal data may be limited if we can demonstrate that we have compelling legitimate reasons to process your personal data that prevails over your interests).

Contact and support for personal data protection

If you have questions or concerns regarding the processing of your personal data or if you wish to exercise a right, you can contact the Privacy Officer of our company at mihai@expertnegotiators.ro, or by phone at +40726877027.